Shipping Policy

Shipping

Agron offers free shipping on all eligible items excluding grow media. Any item with "FREE Shipping" messaging on the product detail page that is fulfilled and shipped by Agron is eligible and contributes to your free shipping order minimum.

Please indicate if your facility has a commercial loading dock and if you will require a pallet jack or lift gate. Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's free shipping eligibility. You can ship to a U.S. delivery address in the 50 states only. You can ship to APO/FPO addresses only when they have a U.S. zip code. You may find geographic shipping restrictions apply to particular products. Note: Some items may not be shipped to Alaska and Hawaii using free shipping. If your order doesn't qualify for free shipping: The order may contain ineligible items such as grow media. A special product, order, or handling fee may still apply. If a first available delivery date isn't displayed, then you're in an area that doesn't support pre-scheduling from the website or the item is in a pre-order state. In these cases, the carrier will contact you by phone to arrange a date and time for delivery.

For more information on setting up a Scheduled Delivery, see: Arrange a Scheduled Delivery. A signature is required for all deliveries. If nobody is present at the time of delivery, the product will be taken away by the carrier and you'll need to reschedule your delivery. The carrier will call you at least 30 minutes prior to delivery, so please ensure the phone number connected to the delivery address is correct in Your Account. You can update the phone number for this address by going to the Manage Address Book section of Your Account.

Freight Damage and Shortages - At the time of delivery, make sure there is no damage or any shortages. If there is, it must be noted on the delivery receipt at the time of delivery. If time does not permit you to inspect the shipment at the time of delivery, note on the delivery receipt “subject to count and inspection” before signing for the order. If the delivery receipt is signed as complete / undamaged and at a later point damage or shortages are found, you will be unable to receive compensation. Freight claims (damages or shortages) must be reported within 24 hours of receipt. Claims made after the 24 hour time frame will be the responsibility of the customer. Please contact Agron RMA department directly at orders@agron.io with shipment specifics and corresponding purchase order number.

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