Returns faq

How can I cancel my order, and do we charge restocking fees?

To cancel an order please call 877.812.4766, email support@agron.io, or click on the “support chat” link on the bottom of any of our website pages. We recommend contacting us the sooner the better ideally in 5 hours or less. Once the order is placed our vendors typically charge a 20% restocking fee.

If I receive a refund, how long will it take to show in my account?

Credit card refunds usually take 3-5 business days. Please contact your bank or credit card company for more information as each institution is different.

What if my order is partially damaged during delivery?

If there is noticeable damage to a pallet shipment, please mark the damage on the bill of lading with the driver and accept the shipment. Do not refuse it. Please let us know immediately exactly which items are damaged, as a claim must be reported within 48 hours of receipt. Take pictures and document to the best of your ability.

Do you warranty Adidas merchandise?

No, we sell gardening supplies. The Agron who handles Adidas warranties is located in California. The details that you require are located on the Adidas website.

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