Orders Faq

How long will it take to receive my order?

The majority of our products take 3-5 business days to arrive. We also display the real time inventory per distribution center on our website when available. Special orders or backorders may take longer typically up to two weeks. Please note that all warehouses are closed on the weekends so orders will be processed at the distribution center on Monday morning. Our support team will notify you of any changes and provide tracking as soon as they receive it.

 

Can I “Will Call” my products?

Certain vendors allow end users to Will Call at a regional distribution center on a case by case basis. Due to security reasons, they do not always allow customers in their warehouse so please contact our support team for approval.

 

After I submitted my order, when is the latest that I can still cancel my order?

We can encourage you to triple check your order to avoid restocking fees. Orders cannot be cancelled without incurring a restocking fee after they have shipped out. This time window can be anywhere from 2-5 hours after placing your order.

 

What if I find items are missing in my shipment?

Be sure to match your packing slip to the items that you have received in that shipment. Many times your orders will ship from multiple distribution centers, and you may not receive your items all at once. If the packing slip does not match the items, please contact support immediately.

 

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