- Commercial Accounts
Do you offer terms or financing?
Unfortunately, we currently do not offer terms on commercial orders. We do offer up to $10,000 in financing via Klarna. For more information on Klarna, please visit this page for details on their program: https://www.klarna.com/us
How is my shipping calculated?
Shipping can be tricky especially when dealing with orders that require pallet shipping, multiple distribution centers, multiple vendors, special orders, vendor backorders, hazmat fees etc. We try our best to calculate a shipping rate at checkout, but our system is not perfect. If something doesn’t seem right, don’t hesitate to reach out. We will help determine if you can meet the free freight minimum for a vendor or if we can find a more affordable shipping option. It’s what we do everyday so please let us know!
Do you ship to Hawaii, Alaska, Puerto Rico, Canada, South America, Europe, the Middle East, or Africa?
Yes, we work with customers all over the world! Typically, larger orders over $5,000 make sense to send internationally. We can ship to the nearest port of your preference i.e. Miami, FL or Long Beach, CA. From there our customers arrange for a freight forwarder to take the shipment the rest of the way. We are happy to recommend a freight forwarder and/or customs broker but do not offer this service in house at the moment.
How long will it take to receive my order?
The majority of our products take 3-7 business days to arrive. We also display the real time inventory per distribution center on our website when available. Special orders or backorders may take longer typically up to two to four weeks. Please note that all warehouses are closed on the weekends so orders will be processed at the distribution center on Monday morning. Our support team will notify you of any changes and provide tracking as soon as they receive it.
Can I “Will Call” my products?
*Please note all "Will Call" services are currently suspended due to the COVID-19 pandemic.* Certain vendors allow end users to Will Call at a regional distribution center on a case by case basis. Due to security reasons, they do not always allow customers in their warehouse so please contact our support team for approval.
After I submitted my order, when is the latest that I can still cancel my order?
We can encourage you to triple check your order to avoid restocking fees. Orders cannot be cancelled without incurring a restocking fee after they have been processed. This time window can be anywhere from 2-5 hours after placing your order.
What if I find items are missing in my shipment?
Be sure to match your packing slip to the items that you have received in that shipment. Many times your orders will ship from multiple distribution centers, and you may not receive your items all at once. If the packing slip does not match the items, please contact support immediately at: 303-72-9935 or email@example.com
Why is my tracking link not working?
Sometimes the tracking takes 12-24 hours to fully update once the shipper has processed your order. If you feel the tracking information is still not updating or seems incorrect, please let us know and we will investigate further.
How can I track my shipment?
Tracking information is sent to the email listed on your account. Please be sure your account has your current email address. Also, you can login and opt into text messaging for order communication if you prefer tracking to be send via text.
If I have support questions, is there someone I can talk to?
Yes! We have a first class support team who can answer your questions Monday - Friday 9am to 5pm Mountain Standard Time! Just click on the "support chat” link on the bottom of any of our pages, call 877.812.4766, or email firstname.lastname@example.org
Can I order tax exempt as a business owner?
We accept valid wholesale and resale licenses from your State’s Department of Revenue. Once your Agron account is created, please upload your wholesale or resale license in the My Account section of the Agron.io website. Our support team will contact you once your license has been verified. Please note Articles of Incorporation, EIN, Business Licenses, Seller's Permits or Sales Tax Licenses are not valid for voiding tax on transactions. Tax is applicable to your shipping address not your billing address or company headquarters.
How can I cancel my order, and do we charge restocking fees?
For the fastest response please call 877.812.4766. You can also email email@example.com, or click on the “support chat” link on the bottom of any of our website pages. We recommend contacting us the sooner the better ideally in 2 hours or less after your order is placed. Once the order is placed our vendors typically charge a 25-35% restocking fee.
If I receive a refund, how long will it take to show in my account?
Credit card refunds usually take 3-5 business days. Please contact your bank or credit card company for more information as each institution is different.
What if my order is partially damaged during delivery?
If there is noticeable damage to a pallet shipment, please mark the damage on the bill of lading with the driver and accept the shipment. Do not refuse it. Please let us know immediately exactly which items are damaged, as a claim must be reported within 48 hours of receipt. Take pictures and document to the best of your ability.
Do you warranty Adidas merchandise?
No, we sell gardening supplies. The Agron who handles Adidas warranties is located in California. The details that you require are located on the Adidas website.
What methods of payments do you accept?
We accept all major credit cards including American Express, Wire Transfer, ACH, & Cashier's Checks. We do not charge a credit card processing fee.